{"id":4543,"date":"2023-05-16T11:23:04","date_gmt":"2023-05-16T09:23:04","guid":{"rendered":"https:\/\/www.adaxi.it\/case-history\/"},"modified":"2026-02-24T10:34:36","modified_gmt":"2026-02-24T09:34:36","slug":"case-history","status":"publish","type":"page","link":"https:\/\/www.adaxi.it\/en\/case-history\/","title":{"rendered":"Case History"},"content":{"rendered":"\t\t
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Case history<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Here are the projects that best showcase our offering.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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ITSM Sogei<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tITSM Solution Sogei
– Finanze\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Migration to BMC ITSM platform of Incident and Change processes, previously managed with different technology solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Project expertise<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  • Knowledge of ITIL process<\/li>
  • Knowledge of BMC ITSM suite<\/li>
  • Ability to interact with the various Italian and foreign players for the realization of the necessary integrations<\/li>
  • Definition and fulfilment of the work plan.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    Solution<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    We organized a work plan to enable the company to capture the cornerstones of the platforms to be disposed and their existing integrations. This allowed us to plan project activities on the BMC ITSM suite making the implementation phases more efficient, and at the same time allowed us to make the changes previously agreed upon with Sogei.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Benefits<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    In addition to meeting the main project\u2019s objective, which was to migrate processes in compliance with the discharge deadline of the old platforms, we used the opportunity provided by the activity itself to improve processes according to ITIL best practices. We also introduced operational methods that would simplify the activities of platform users, reduce ticket processing errors, and provide a smooth platform change for users.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Acquedotto Pugliese \u2013 ACS Platform Management<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tSpecialized support for Acquedotto Pugliese
    – Customer Service (ACS)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Execution of application services on the ACS system for the following types of activities:
    \u2013 Requirements analysis and technical design
    \u2013 Implementation and release of complex solutions
    \u2013 Application maintenance
    \u2013 Systems management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Project expertise<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    • Ability to plan, monitor and control the project<\/li>\n \t
    • Requirement analysis and solution design<\/li>\n \t
    • Knowledge of BMC Remedy, Java, Oracle, Linux technologies <\/li>\n \t
    • Management of integrations with third-party applications (SAP, Geocall, Legalmail, ARCO\u2026)<\/li>\n<\/ul>\n\n \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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      Solution<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      We organized a governance plan that enabled us to provide support to the client in the activities of analysis, design of new solutions and management of routine maintenance activities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Benefits<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Our efforts have contributed significantly to the achievement of the goals imposed by the business and the utility along with a large reduction in the number and duration of inefficiencies. All this has been made possible through contained cost management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Retelit<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Specialized support Application & System Management – Business Unit Mobile<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Execution of Architectural Design, Development, Integration, and Operational Management activities for Platforms and Application Solutions within the Mobile Business Unit, for the delivery of the following services:<\/p>

      – Attivit\u00e0 di Vendita e gestione parco Venditori \/ Clienti;<\/p>

      – Attivit\u00e0 di gestione Post Vendita;<\/p>

      – Integrazione con i Sistemi CRM \/ CMDB;<\/p>

      – Attivit\u00e0 di BI, Raccolta Dati, Reportistica, Riconciliazione;<\/p>

      – Attivit\u00e0 di BackOffice per la gestione dei servizi erogati ai clienti;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Project expertise<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      • Definizione, analisi e raccolta dei requisiti<\/li>
      • Analisi e progettazione delle soluzioni e delle piattaforme applicative<\/li>
      • Gestione delle integrazioni con le Piattaforme Applicative esistenti, gestite internamente o da fornitori terzi<\/li>
      • Esperienza sistemistica per la gestione dei sistemi Linux, e dei DataBase MySQL, PostgreSQL<\/li>
      • Conoscenza delle tecnologie ASP, .NET, ASPX, C#, PHP, Perl, API SOAP\/REST, HTML, CSS, JS<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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        Solution<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Abbiamo organizzato un piano di lavoro che ha permesso di fornire al cliente:<\/p>

        • Il supporto continuativo necessario per le attivit\u00e0 di manutenzione ordinaria e manutenzione evolutiva\/correttiva nell’ambito delle attivit\u00e0 di gestione dell’esercizio.<\/li>
        • Il supporto OnDemand necessario per le attivit\u00e0 di definizione dei requisiti, analisi, progettazione e realizzazione delle soluzioni dedicate al soddisfacimento di nuove esigenze. <\/li><\/ul>

          <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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          Benefits<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Il nostro supporto consente al cliente di aggiornare e migliorare costantemente il ventaglio dei servizi offerti alla propria clientela, e di mantenere l’elevato standard di fruizione dei servizi stessi, essendo in grado di reagire tempestivamente ed efficacemente in caso di necessit\u00e0. La capacit\u00e0 di individuare e costruire le adeguate soluzioni applicative sostiene il cliente nel raggiungimento degli obiettivi di business, prefissati dalle necessit\u00e0 di mercato o dall’ente regolatorio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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