Case History

Here are the projects that best showcase our offering.

ITSM Sogei

ITSM Solution Sogei
– Finanze

Migration to BMC ITSM platform of Incident and Change processes, previously managed with different technology solutions.

Project expertise

Knowledge of ITIL process
Knowledge of BMC ITSM suite
Ability to interact with the various Italian and foreign players for the realization of the necessary integrations
Definition and fulfilment of the work plan.

Solution

We organized a work plan to enable the company to capture the cornerstones of the platforms to be disposed and their existing integrations. This allowed us to plan project activities on the BMC ITSM suite making the implementation phases more efficient, and at the same time allowed us to make the changes previously agreed upon with Sogei.

Benefits

In addition to meeting the main project’s objective, which was to migrate processes in compliance with the discharge deadline of the old platforms, we used the opportunity provided by the activity itself to improve processes according to ITIL best practices. We also introduced operational methods that would simplify the activities of platform users, reduce ticket processing errors, and provide a smooth platform change for users.

Acquedotto Pugliese – ACS Platform Management

Specialized support for Acquedotto Pugliese
– Customer Service (ACS)

Execution of application services on the ACS system for the following types of activities:
– Requirements analysis and technical design
– Implementation and release of complex solutions
– Application maintenance
– Systems management.

Project expertise

Ability to plan, monitor and control the project
Requirement analysis and solution design
Knowledge of BMC Remedy, Java, Oracle, Linux technologies
Management of integrations with third-party applications (SAP, Geocall, Legalmail, ARCO…)

Solution

We organized a governance plan that enabled us to provide support to the client in the activities of analysis, design of new solutions and management of routine maintenance activities.

Benefits

Our efforts have contributed significantly to the achievement of the goals imposed by the business and the utility along with a large reduction in the number and duration of inefficiencies. All this has been made possible through contained cost management.

Retelit

Specialized support Application & System Management – Business Unit Mobile

Execution of Architectural Design, Development, Integration, and Operational Management activities for Platforms and Application Solutions within the Mobile Business Unit, for the delivery of the following services:

– Attività di Vendita e gestione parco Venditori / Clienti;

– Attività di gestione Post Vendita;

– Integrazione con i Sistemi CRM / CMDB;

– Attività di BI, Raccolta Dati, Reportistica, Riconciliazione;

– Attività di BackOffice per la gestione dei servizi erogati ai clienti;

Project expertise

Definizione, analisi e raccolta dei requisiti
Analisi e progettazione delle soluzioni e delle piattaforme applicative
Gestione delle integrazioni con le Piattaforme Applicative esistenti, gestite internamente o da fornitori terzi
Esperienza sistemistica per la gestione dei sistemi Linux, e dei DataBase MySQL, PostgreSQL
Conoscenza delle tecnologie ASP, .NET, ASPX, C#, PHP, Perl, API SOAP/REST, HTML, CSS, JS

Solution

Abbiamo organizzato un piano di lavoro che ha permesso di fornire al cliente:

Il supporto continuativo necessario per le attività di manutenzione ordinaria e manutenzione evolutiva/correttiva nell’ambito delle attività di gestione dell’esercizio.
Il supporto OnDemand necessario per le attività di definizione dei requisiti, analisi, progettazione e realizzazione delle soluzioni dedicate al soddisfacimento di nuove esigenze.

Benefits

Il nostro supporto consente al cliente di aggiornare e migliorare costantemente il ventaglio dei servizi offerti alla propria clientela, e di mantenere l’elevato standard di fruizione dei servizi stessi, essendo in grado di reagire tempestivamente ed efficacemente in caso di necessità. La capacità di individuare e costruire le adeguate soluzioni applicative sostiene il cliente nel raggiungimento degli obiettivi di business, prefissati dalle necessità di mercato o dall’ente regolatorio.